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vor 1 Jahr, 3 Monaten
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GuenterP, Frans, ThiloRieger, daboun, Al, Sammy Broeders, Davie, Paulo Oliveira, ccc2, sun soft, ... und 12 weitere

Print Preview Problem after Windows Creators Update

Startbeitrag von ThiloRieger am 13.04.2017 14:11


after the Windows 10 Creators Update i have problems with the print preview. After opening the preview windows with pdf export oder opening twice, i have no further reaction for mouse cliks on menus or images. The only thing i can do after this is to exit the windows with keystrokes and restart the Program.

Anyone else with such an behavior?



Hello !

Same problem ! Tested with Windev 18, 19 and 21 !

von Igy - am 13.04.2017 21:40
Hi Thilo,

please send problem report to PC Soft's Free Technical Support!!!

Thank you!

von GuenterP - am 14.04.2017 04:56

I have the same problem (WD21):
Have you got any feedback from the PCSoft Technical Support ?

von Olivier P. - am 18.04.2017 12:19
Same problem here.

The problem happens when we export the report to word, excel, html, pdf or xml in the preview window

If you try to print the report the same problem occurs.

von Paulo Oliveira - am 18.04.2017 14:39
Same problem here. But I seem to be able to get control back.

1. iPrintReport is called from a window which is not maximized.
2. Enter Preview --> Run Export --> Exit preview
3. Calling window is frozen. Controls on window do not function.
4. Grab title bar of calling window and reposition window.
5. Calling window is now unfrozen and controls function.

Can't explain it..

It would seem that even though the report has exited, the calling window still behaves as preview is still open, until the calling window is repositioned, then it understand that the report is closed. This is confirmed by placing a trace after iPrintReport. The trace doesn't execute until the window is repositioned.

von Davie - am 19.04.2017 02:41
You solution only works if the repositioning of the windows is the first thing you do after closing the preview.

If you try to click in one button before repositioning the window the problem remains.

tested in WD18.

Anyone have news from Montpellier regarding this isue?

von Paulo Oliveira - am 19.04.2017 09:06
I get something very similar to this when running in debug.
If I get an error I have 2 choices.
Click Cancel - Everything carries on as normal.
Click Debug - Code window opens but cannot be edited - well in fact it can but only a character at a time and I need to click on another area of the monitor to get it to display.
Only answer is to close and reopen WD - if I attempt to continue and run the app I get the exact 'dead screen' problem you describe.

von DerekT - am 19.04.2017 10:09
As soon as the preview window is closed, the applicate spikes in CPU. The CPU spike remains until the calling window is repositioned. It not a solution, just some weird behaviour of the problem.

von Davie - am 19.04.2017 12:54
I got quick answer from the support team, that they are looking for the problem.

1: "Thank you for the feedback. It seems that the "Creators Update" is not yet available for the french version and we were not aware of this problem.
The problem has been forwarded to our developers. Incident reference is #103 089/214663, please use it when you contact us on this subject. "

2: "The test we made was to export a PDF from the preview twice. Is there anything more to it ? We have not been able to replicate the problem here using version 1703 / build 15063 RTM version (Release to Manufacturing) of the "Creators Update". Please can you tell us what build you are using exactly ? Are you able to replicate the problem using one of the provided example ?"

I gave them the link of this forum and hopefully we can help them to solve the problem.

von ThiloRieger - am 19.04.2017 15:13
My windows version is 1703 / 15063.138

To reproduce the problem using one of the examples just use Examples\Training\WD Advanced Reports\Exe\WD Advanced Reports.exe
1. Various reports
2. a Euro converter
3. Print
4. Print preview
5. export in PDF
6. Don't open the document
7. Close the preview windows
8. Click Cancel button
And that's it, nathing happens.

test it in your environment and if you get the same result as i have please send it to PCS, you already have one Incident reference.

von Paulo Oliveira - am 19.04.2017 15:27
Solved! Thanks to PCsoft.

"The developers inform me that the problem cause has been found and fixed.
A fix is available for the incident #103089 regarding a freeze in the preview window after installation of the Creators Upgrade for Windows 10 (problem cause : the message loop is receiving an undocumented window message) .

Use this link to download the upgrade for WinDev 21 version "Update 2" (210067F):


This upgrade includes:

- \framework\linux4\wd210prn.so (1777,11 Ko)
- \framework\linux44_64\wd210prn64.so (1885,95 Ko)
- \framework\win32x86\wd210prn.dll (1932,00 Ko) - version :
- \framework\win64x86\wd210prn64.dll (2647,50 Ko) - version :

Make sure the upgrade file is unzipped keeping the folder tree (path) into the \Programs\ folder for WinDev 21 and if asked accept to replace any existing files. Then create a new EXE for your application in order to deploy it with the new framework update.

We do apologize for the inconvenience."

von ThiloRieger - am 19.04.2017 18:14

Now that the problem is fixed, it will be interesting to see how PCSoft handle it.

There is a known conflict between their current software and an operating system used by at least 25% of all PC's running Windows.

V21 English is still current so by their own rules they should release a patch for V20 English - I don't think they will

The altruistic thing would be for PCSoft to email all developers who own V21 and advise them of the problem and the solution. They are capable of doing this as evidenced by past sales emails I have received.

The smart thing would be for them to advise ALL developers of the issue and see it as a sales opportunity to get developers to upgrade to the latest version as software developed in prior versions now may not work in coming versions of Windows 10.

On past performance they be like the three wise monkeys and will do nothing - unless of course they read this message and take heed :)


von Al - am 19.04.2017 18:41
Thanks Thilo for seeing this through.. I got the update installed and initial testing looks good, problem solved.

I must say that was pretty quick on PCSoft part for getting a fix out in a day or so, but I would have thought they would have been working with insider builds for a while so this wouldn't have been a surprise.. The next W10 build is expected Oct - Nov this year, so perhaps we'll find some time to do some testing once it getting close..

von Davie - am 20.04.2017 00:02

Print preview (solved; my own error)

Hello to you all,

Was a 'normal' printer error.

von Frans - am 20.04.2017 10:50
Hello Frans

The instructions that Thilo received from PCSoft and then published here are as follows:

Make sure the upgrade file is unzipped keeping the folder tree (path) into the \Programs\ folder for WinDev 21 and if asked accept to replace any existing files. Then create a new EXE for your application in order to deploy it with the new framework update.

According to your post, you did not follow those instructions. Could you try again as per the instructions and let us know how it went please.


von Al - am 20.04.2017 10:58
Hi Frans, I hope, he did a restart of their PC before trying again ...

von GuenterP - am 20.04.2017 11:12



for the inconvenience.
Was an IP problem after changing a modem. The customer did not inform me.
Thanks for the fast reply's.

von Frans - am 20.04.2017 11:20
although its great that PCSoft fixed this for v21 - what happens with apps in v20 or v19 etc..?
Since the new Windows update is just around the corner and you CANNOT DISABLE IT, there will be lots of problems with developers who haven't upgraded to v21.

By the way, my antivirus (Norton Security), doesn't like the above patch/web site at all.
It reports various threats (like trojans viruses and remote control surveilance tools ...).
Anybody else seen this ?

Steven Sitas

von Steven Sitas - am 20.04.2017 12:22
Hi Steven,

please see http://stg.webdev.info/publicationSt_WEB/uk/miseajourst.awp?LANGUE=US for the updates from version 16 up to 21!

von GuenterP - am 22.04.2017 16:16
Hi Guenter,

thanks for the info - Great job from PCSoft

Steven Sitas

von Steven Sitas - am 23.04.2017 09:00
Does anyone have direct links to these bug fixes for Windev 18, 19 and 20?
PC SOFT support does not give feedback for two days (receipt of a received request came back to me).
Thank you in advance !

von Igor Pobi - am 25.04.2017 15:31
Two messages above.

von ThiloRieger - am 25.04.2017 20:10
Two messages above.

Where is link for download in this message ?
I see only "Ask for an upgrade", enter serial number and email but for now, support is not answer.

von Igor Pobi - am 25.04.2017 20:52
Hi Igor,

the link contains a reference to the serial number (only jesus knows why ....), so publishing here is not possible ...

von Michael Drechsel - am 26.04.2017 08:16

Do not install Windows Creators Update!


Microsoft begs not to install the buggy Windows Creator update!


von GuenterP - am 27.04.2017 05:20

Re: Do not install Windows Creators Update!

Hello Guenter

Sound advice.

I have a Windows 10 machine for testing complied programs, but my development computer is Win7 Pro and will remain so for as long as possible. I have even gone to the extreme step of purchasing a reserve PC with a Broadwell i7 chip because any Intel chip past generation 5 will not support Win7 properly in the future.


This should see me through until retirement or MS get it right - not sure what will come first :)


von Al - am 27.04.2017 05:38

Does anyone has already the fix for WinDev17 ? Have sent a request with serial number, but there is no quick response from PC Soft and I need urgently a solution.

Anyone have this already and willing to share ? Thx in advance.


von Bart VDE - am 04.05.2017 15:34
Hi Bart,


here they're!

Have fun!

von GuenterP - am 04.05.2017 18:38
Hi Bart,


here they're!

Have fun!

Thx Guenter, received it today.
Thumbs up for the quick action from PC Soft in this matter !

Best regards,

von Bart VDE - am 05.05.2017 11:55
Hi there !

does anybody can send a link for Windev 18 fix ?


von daboun - am 02.06.2017 16:24

It's in one of the previous replies... from Guenter.

von DarrenF - am 02.06.2017 16:28
Hi DarrenF

the problem is I need the fix very very quicly because I have somes customers sent me a mail due to this print problem (fu**** Creators update !!) and PCSoft wil not reply me before next week :(

Can you send me a dropbox link ?


von daboun - am 02.06.2017 16:35
Hi, why don't you use my link???


von GuenterP - am 02.06.2017 16:40
I know this link and I sent request to PCSoft support. But we are friday, it's holidays in France since next Tuesday and... I can't wait lol

It's the reason why I asked for a direct link for version 18

von daboun - am 02.06.2017 16:42
PCSoft just sent me the fix....

Thanks for your help guys ! This forum is very helpful ! Nice service !

von daboun - am 06.06.2017 11:22
After this update in Windev 20, when i email an report as PDF i don`t see any lines in it. Whe i print the report the lines are visible and before this update also.
Anyone more with this problem?

von Sammy Broeders - am 13.06.2017 18:44
Hello Sammy,

I have the same problem with some of my customers.

von Frans - am 13.06.2017 19:30

Do you have any solution for it?

Thanks in advance,


von Sammy Broeders - am 14.06.2017 05:33
Hello Sammy,

Sorry. No. Then I would have given you that right away.
With some customers I have even that there is a control fomr another screen in the header ???

von Frans - am 14.06.2017 10:42
Is it possible to delete this update from Windev?

von Sammy Broeders - am 14.06.2017 14:24
Hi all,

I don't quite get this?! Are there really different versions of WX products available, and only PCSoft can differentiate between them by the serial numbers? Does my version have more bugs than some others? Sometimes it really seems that way!

And why does PCSoft warns about not asking for the fix:

"Please ask for an upgrade only if you experience the very same case.
Do not ask for an upgrade simply to be "up to date".
These upgrades are not fully validated and could be incompatible one with each other.":hot:

What is the "very same case"???

Do I have to make two specific exes of my app, one with the fix for Windows 10 and one without the fix for the older Windows?

I smell Unhygienix's old fish from Lutetia here!

I want to make an exe that works in all current Windows systems, with or without the Creators' update! So what should I do?

Best regards

Best regards

von Ola - am 27.06.2017 15:48

I second that

Nothing else to say.

von Frans - am 27.06.2017 15:59
Is there still an ongoing issue with the 'creators' update?

My understanding was that M$ had made changes before the latest roll out.

The reason I ask is that M$ now keeps offering - popup window every 4 or 5 days - to install the said latest release.
I am currently choosing the 'snooze' option which avoids having to do so but now on my power menu I have the option to 'update and shutdown' as well as 'shutdown'.

Not sure how long I can keep doing this.

Question is what if anything am I actually missing by not installing.

von DerekT - am 27.06.2017 17:15

We have several customers where we had to install the new wd210prn.dll.
Most of them with success. The problem dissapeared.

But some of them are having an 'Unexpected system error' related to wd210prn.dll (version

Is there anyone else with the same problem? We use WD21.

Kind regards,


von Joris - am 28.06.2017 10:13

I also patched wd210prn.dll (version, but the problem did not dissapear.
My WD21 version is
Does wd210prn.dll only work with version, or is there a newer version?
I am in a need of advice on how to handle this issue.

Kind Regards,

von Sead Grbesic - am 24.07.2017 13:26
The update for printing is on the pcsoft's website under download for all the verions
of the products. Without asking for serial number etc.

von sun soft - am 27.07.2017 08:40
sun soft
The update for printing is on the pcsoft's website under download for all the verions
of the products. Without asking for serial number etc.

not all , 20 and 21 , where do you see all?

von ccc2 - am 30.07.2017 01:34
Sorry, you are right.

von sun soft - am 30.07.2017 13:30
Does anyone have a link to the update file for WD20? (NOT the link to the PC Soft site, unless there's one to the actual file which I don't know about).

I have requested it twice from PC Soft & have not received any response.



von David Egan - am 04.08.2017 04:51

I have program written in Wd12 , I know there's no fixed for this old version but it seems like after recent windows 10 update, no longer crash . can anyone verify and confirm?

von ccc2 - am 11.08.2017 08:25
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