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Peter Holemans, Fabrice Harari, Curtis

[WD19] What is the best way to report bugs to PCSoft?

Startbeitrag von Curtis am 13.03.2015 21:59

I have run into another Dashboard control bug. One of my internal widget windows has a comboBox that I initialize with a value at startup. It works fine when I run just the internal widget window, but when I run the full program the comboBox comes up blank no matter what I try.

I know there is a contact form on their website, but I figured I would get the opinion of a veteran or two before I fired away.


Hi Curtis

the best way is to use the tool available from the windev menu (to contact the support) and to always give detailed information and join a small example (window or project)

Best regards

von Fabrice Harari - am 13.03.2015 22:56
Hi Curtis,

Yep, use the tool and add a sample project showing the issue with clear instructions.
Usually you'll get a reply either:
- saying they can't replicate your issue
- asking for more information
- a possible work around
- a solution
- a bug confirmation number
within 48 to 60 hours...

In case of a bug, in general your request or bug number ends up in the huge PCSoft support black hole and you'll be a mushroom for the rest of your WX live. You know, those things they feed with shit and that are constantly kept in the dark.

On top of that, this bug is kept in the PCSoft black hole with a restricted 'Top Secret' stamp all over it so no other WX developer will ever find out about it. And should he or she bump into the same bug, he will have to go through the exact same procedure as all the others have done before him.

What a waste of effort on both sites...

But hey, welcome to the club Curtis!


Peter H.

von Peter Holemans - am 14.03.2015 14:44
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