telephone identification system(direction needit)

Startbeitrag von rrx am 04.06.2017 13:40

hi,

i own a company my custummers are always the same and they call daily to give there order for that day.However the room where the telephone stands is surround bye unwanted ambiant sounds of my personal.

now we work like this.
if a call comes in we write it down on paper and later addit to our software system,why simply puth all custumers call in a time frame of 1 hour its absolutely necessary to keep the line open is why we can only add it in the db after this ofc is not realy efficient.

so there for i would like to create (or buy if already exists) a system that allows a computer to identify the caller when hes calling (telephone is not a mobile phone buth a plane old one with cable)for example create a db with all known phone numbers once the computer knows whoos calling he automaticly opens the custummers fille,idial would be a push to speak sys aswell ,....

buth i dont know how to integrate the phone line with the computer i need direction on how to achieve this.(cant change the number either that would cost me a couple of grand to repaint all my verichels with the new number)

i asked my custummers in a quality revieuw if they where open to app to pass orders directly in the sys with 60% beining against it and some asking if i would provide them with a android phone (sadly my company works on small profit margines so not a option)

i know windev from when i was younger and i know its relativly easy to code even if you dont know a lot of coding you can still get good results

Antworten:

Hi rrx,

I know that problem from our customers, which are several hundred bakeries in Austria, Germany, Italy and a few other countries. Within 3 hours in the afternoon some of our customers receive between 300 and 500 calls and have to record orders for next day delivery.

The most efficient solution would be to let each customer input their orders on a web site. A web site address has to be input to direct the browser to your web site, customer inputs login-name & password, a screen opens which says: please, input your order. Customers input their orders (product and quantity) directly into your database. Mobile phones and tablets of any make have an integrated browser. No phone rings ever. That's good and bad at the same time. You have to substitute the lost personal contact with your customers by calling them and keeping them happy on the phone. Now it's you who has to call - that's not as easy as it sounds.

The thing with phone call recognition sounds fine but you may have to learn that your customers not always are using the same phone and phone number for calling your shop. This will cause a disruption of your shop's operation. So, your system has to "learn" all the phone numbers a single customer could use and you will be surprised each and every day by some phone numbers you don't know yet.

von GuenterP - am 04.06.2017 15:49
'The most efficient solution would be to let each customer input their orders on a web site. A web site address has to be input to direct the browser to your web site, customer inputs login-name & password, a screen opens which says: please, input your order. Customers input their orders (product and quantity) directly into your database. Mobile phones and tablets of any make have an integrated browser. No phone rings ever. That's good and bad at the same time. You have to substitute the lost personal contact with your customers by calling them and keeping them happy on the phone. Now it's you who has to call - that's not as easy as it sounds.'

that would work if all had acces to a computer...my company prepares food for skools....they often use there own cellphone and always last minute so there calls often come from out of a kitchen or dinner room....witch makes this realy challeging

von rrx - am 04.06.2017 16:21
Hi rrx, this sounds quite familiar! Today's cell phones / mobiles are able to start a browser ... on the other hand I do understand. They want to call a human being and by that to make sure to really receive their meals. A phone recognition system is not as easy as it sounds. First, it depends on the phone system of your country (Belgium?) whether phone numbers are transmitted. My phone doesn't transmit its number because I'm operating a hot-line for our company and do not want my customers to call "free of charge". Many people suppress the transmission of their mobile phone numbers. Fixed phone networks sometimes cannot transmit their numbers anyway.

Ok, let's treat it from the more conventional IT point of view:

- how many customers do you have?
- in the average how many different meals can a single school order at one time?
- could you ease the phone terror by knowing in advance which and how many meals would be ordered by a certain school?

von GuenterP - am 04.06.2017 16:40
- how many customers do you have?60+ (+-5k kids)
- in the average how many different meals can a single school order at one time? 12+
- could you ease the phone terror by knowing in advance which and how many meals would be ordered by a certain school?
i know this buth if they call it is to change there normal(and they always call) numbers because some kids signed in that same day (happens a lot if its fries :) or signed out or if some kids are sick

i was using ggl looking for ways to integrate regular line to computer
and i think i might have found somthing
Obitalk + google voice
however not sure if it works with a phone service provider (i contacted them)it would open a realm of possibileties do imagine having a central server detecting if the freezer is mailfunctioning and automaticly calling you

true if no number is transmited then u cant id the call...buth i asume that at least 80% of our callers send there caler id .However the intend is not to do a voice analasis and use that as input(cuz u would have to record and then u face privacy issues)the caller id would just open the custummer fille and our reseptionist would still have to enter the numbers manueely buth it would save time not to type custumer name and then mayby she can puth it directly in the db instead of writing it down + i could screen to the cook who already called

+ porting a call to computer hes a lot of other benefits like push to talk the volume can go realy high + now u have a phone u can program

von rrx - am 04.06.2017 17:12
Hi,

60 is no problem at all. With our bakery programs one person regularily takes about 100+ calls in a single afternoon. A headset with two earbuds should be enough to isolate the phoning person from the environment. Our customers type the orders directly into the program, there is a report which sums all up and tells the needed doughs for production planning. That's fast and easy. The smallest program is 400,- Euros ...

von GuenterP - am 04.06.2017 17:29
Hi

to answer your original question.

In order to be able to identify the phones number, you need a smart/modern phone system that will come with a TAPI SDK, and the TAPI functions in windev will allow your software to identify the phone number, and look for it in your DB, thus popping the customer information on screen.

Check what your current phone system supports, as you may have a good surprise and realize that it HAS that capability.

Best regards

von Fabrice Harari - am 05.06.2017 11:36
Hi Fabrice,

only digital phone systems do have that ability, in countries like Austria and in some parts of Germany there are mixed systems available. An analog hand set will not be able to transmit a phone number. Mobile phones are digital types and will propagate the phone number - provided the function isn't turned off by the user.

If in a shop are three or four persons who could call this meal maker then the system would have to "learn" all those phone numbers. Bad thing if some callers can move between schools while always using their phone for adjustment of deliveries. Believe me, it's not that straightforward as one would think. We've been in that swamp of customers / callers / phones and we didn't like it a lot.

It would be a totally different thing if he'd be calling his customers. Then the relation phone-number : customer would be nearly 1:1 and a vast number of malfunctions is not to be expected.

von GuenterP - am 05.06.2017 11:58
Hi,

my personal thoughts: don't use any System, which recognizes something from an analog phone. Several different types of Systems will bring a lot of Problems.
Some of my customers using phone calls to log in their time of working (time Management) having a Special Hardware, Software, ... which worked ok for several years. Now the Telecom in Germany stops this type of phone Standard next month with no replacement. So they can put all there Hardware into the trash.
OK, good for me, as I offered my Mobile solution, which is relative open and has not much risk to be stopped the next x months (who will stop WWW?). My customers Need to buy new smartphones for all their workers ...

As you have only about 60 customers and a few meals, i would suggest the following flow:

First window: A button for each customer - the Person on the phone will be able to click the correct customer within 2 seconds after Hearing the Name.
Open the second window with meals and an edit field for every meal to fill in the count.
When complete -> OK Button and you are prepared to receive the next call.

Make all input idiot proof to get save and faultless results.
(e.g. give Alarm if the sum of meals exceeds the number of students of the current School or give a hint if they have not enough hunger :-), )

use a lot of shortcuts to Speed up entry (e.g. a two character sequence for each customer, one character for a meal), so the Operator has no Need to use the mouse.

I think this would even be a lot of faster than filling a Piece of paper - and all Information is on your Computer (do not Forget any supplementary info, which could be recorded automatically, for example time stamp of any Input done, which may be very, very useful in case of Problems).

hope this will give some ideas.

Greetings

Erik

von Erik Schwarz - am 05.06.2017 12:55
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